Privacy Policy

Quick Summary

This summary is provided for convenience. The full policy below explains our practices in more detail.

Who We Are

WindowTints.ca (“WindowTints.ca,” “we,” “us,” or “our”) provides residential, commercial, security, decorative, automotive, and paint protection film services in Quebec and Ontario.

We are responsible for the personal information we collect through our website, forms, communications, quote requests, bookings, and service work. Our Privacy Officer can be reached using the contact details at the bottom of this page.

Information We Collect

We collect personal information only when it is reasonably necessary for the purposes described in this policy.

Information you provide to us

• Contact details: name, email address, phone number, city, service area, and preferred contact method.
• Quote and project details: property type, service location, number or type of windows, glass details, building or vehicle information, project goals, budget range, and message content.
• Appointment and service details: booking dates, installation address, service notes, warranty information, customer history, and follow-up details.
• Photos or media you choose to send: images of windows, storefronts, glass, rooms, vehicles, or other project areas so we can understand the work requested.
• Communications: emails, calls, texts, form submissions, reviews, support requests, and other messages between you and us.

Information collected automatically

• Website usage data: pages viewed, time on page, referring website, approximate location, date and time of visit, and interaction data.
• Device and technical data: IP address, browser type, device type, operating system, screen size, and general diagnostic information.
• Cookies and similar technologies: small files or tracking technologies used to operate the website, remember settings, measure traffic, and improve performance.

We do not intentionally collect sensitive personal information such as government identification numbers, financial account details, health information, or information about children through this website. Please do not submit that type of information through our forms.

How We Collect Information

We collect information in the following ways:

• When you submit a contact form, quote form, booking request, or service inquiry;
• When you call, email, text, or otherwise communicate with us;
• When you send photos or details about a home, business, vehicle, storefront, or project;
• When we provide quotes, appointments, installation work, warranty support, or follow-up service;
• When you browse our website and cookies or analytics tools collect limited technical data;
• When service providers help us operate our website, forms, hosting, email, scheduling, analytics, or business systems.

Our website forms may be powered by SureForms or another form provider. Form submissions are used to deliver your inquiry to us and may be stored within our website or related business systems.

How We Use Information

We use personal information for the purposes a reasonable person would expect from a window tinting and film service business, including:

• Responding to inquiries and quote requests;
• Assessing project needs and recommending suitable window film options;
• Preparing estimates, scheduling appointments, and coordinating service work;
• Completing installations, service calls, inspections, warranty support, and follow-up communications;
• Sending appointment reminders, project updates, invoices, receipts, or service-related messages;
• Improving our website, forms, customer experience, advertising, and service offerings;
• Maintaining security, preventing spam, troubleshooting website issues, and protecting our business;
• Meeting legal, tax, accounting, regulatory, insurance, and recordkeeping obligations;
• Sending marketing messages only where permitted by law and with any consent required.

We will not use personal information for a new incompatible purpose without first providing notice and obtaining consent where required.

Consent and Choices

In many cases, we collect, use, and disclose personal information with your consent. Consent may be express, such as when you submit a form, request a quote, send project photos, or agree to receive marketing messages. Consent may also be implied where the purpose is obvious and reasonably necessary, such as using your phone number to return your service inquiry.

You may withdraw consent at any time, subject to legal, contractual, service, warranty, or recordkeeping requirements. If you withdraw consent, we may not be able to provide or continue certain services.

You can opt out of marketing emails by using the unsubscribe link, if available, or by contacting us directly. Service-related messages, such as appointment or warranty communications, may still be sent when necessary.

Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to help the site work properly, understand visitor activity, improve pages, and measure advertising performance.

• Essential cookies: required for website security, forms, page loading, and basic functionality.
• Analytics cookies: help us understand traffic, page performance, and visitor behavior in an aggregated way.
• Advertising or measurement tools: may help us understand whether our marketing is reaching the right audience.

Our site may use tools such as [Google Analytics / Google Site Kit / Meta Pixel / call tracking tool – confirm exact tools]. You can control cookies through your browser settings. Blocking cookies may affect how some parts of the website work. Where required by law, we will request consent before using non-essential cookies or similar technologies.

How We Share Information

We do not sell personal information. We share personal information only when necessary for legitimate business, service, legal, or safety purposes.

• Service providers: website hosting, website forms, email, scheduling, analytics, advertising, security, payment, accounting, CRM, or customer management providers that help us operate the business.
• Installers, subcontractors, or team members: where needed to quote, schedule, perform, document, or support your window tinting or film project.
• Legal, safety, and compliance: where required by law, regulation, court order, government request, insurance requirement, or to protect rights, safety, security, property, or prevent fraud.
• Business transactions: if our business is sold, merged, financed, reorganized, or transferred, personal information may be disclosed as part of that transaction, subject to applicable law.

When we use service providers, we expect them to protect personal information and use it only for the services they provide to us.

Storage and Processing Outside Quebec

Some of our service providers may store or process personal information outside Quebec or outside Canada, including in the United States or other jurisdictions. When information is handled outside Quebec, it may be subject to the laws of that jurisdiction.

We take reasonable steps, consistent with applicable privacy laws, to protect personal information handled by service providers. You may contact our Privacy Officer for more information about how personal information may be stored or processed outside Quebec.

How Long We Keep Information

We keep personal information only as long as necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

• Quote requests and inquiries: kept long enough to respond, follow up, and manage potential service requests.
• Customer, installation, warranty, and service records: kept as needed to provide service, support warranties, maintain business records, and meet tax, insurance, accounting, or legal obligations.
• Website analytics: kept according to the retention settings of the analytics tools we use.
• Marketing records: kept until you unsubscribe or until the information is no longer needed for the purpose collected.

When information is no longer needed, we securely delete, destroy, or anonymize it, subject to technical limitations and backup retention schedules.

How We Protect Information

We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

• Use of secure website connections where available;
• Limited access to personal information based on business need;
• Password-protected business systems and administrative access controls;
• Use of reputable service providers for hosting, forms, email, analytics, and related systems;
• Review of privacy practices when we add or change tools that handle personal information.

No website, email, or storage system is completely secure. If a privacy incident occurs that creates a risk of serious injury, we will take steps required by applicable law, which may include notifying affected individuals and privacy authorities.

Your Privacy Rights

Depending on where you live and the law that applies, you may have the right to:

• Ask whether we hold personal information about you;
• Request access to personal information we hold about you;
• Request correction of inaccurate, incomplete, or outdated information;
• Withdraw consent, subject to legal or contractual limits;
• Opt out of marketing communications;
• Request deletion of personal information where applicable;
• Request information about how your personal information has been used or disclosed;
• In Quebec, request portability of computerized personal information you provided, where applicable;
• Make a privacy complaint if you believe your rights have not been respected.

To make a privacy request, contact our Privacy Officer using the information below. We may need to verify your identity before responding. We will respond within the time required by applicable law.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or, for Quebec matters, the Commission d’acces a l’information du Quebec.

Children’s Privacy

Our website and services are intended for adults, homeowners, business owners, property managers, and vehicle owners. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

Third-Party Links

Our website may link to third-party websites, social media pages, review platforms, maps, payment pages, or other services that we do not control. This policy does not apply to those third-party services. We encourage you to review their privacy policies before providing personal information to them.

Changes to This Policy

We may update this policy from time to time to reflect changes to our services, website tools, legal requirements, or privacy practices. When we update the policy, we will revise the “Last updated” date above. Material changes may be communicated more prominently where appropriate.

Contact Us

If you have questions, concerns, or requests about this privacy policy or how we handle personal information, please contact our Privacy Officer.